Shipping Policy

Shipping & Delivery

Orders are processed until 4pm ET, Monday through Friday. Orders placed after 4pm ET will not be processed until the following business day. Orders placed on non-business days (Saturday, Sunday, or U.S. national holidays) will not be processed until the following business day.

After the order has been processed, shipping will begin the following business day.

We ship via all major mail carriers, including UPS, FedEx, and the United States Postal Service. The carrier chosen for individual orders is based on the location and delivery time of your order and cannot be chosen by customers. If an unforeseen delay occurs, we will work with you to see that the order arrives as soon as possible.

Once the order has shipped, we will send an email with a tracking link for the order. Although some carriers may operate on weekend days, we cannot guarantee movement of any order on these days, nor holidays, and therefore do not count them as applicable shipping days.

International Shipping

Currently, we only ship within the United States.

Customer Billing & Shipping Addresses

It is the customer's responsibility to enter the correct information at checkout for billing and shipping address information. We encourage customers to carefully check that the information entered is correct and accurate prior to submitting their order. Once the order has been submitted, we are unable to change address information and will ship to whatever address has been submitted.

The customer is also responsible for checking and confirming the accuracy of their browser's auto-fill settings, as well as any information being submitted through a third-party service, such as PayPal, prior to submitting their order.

In the event that an order is returned due to an incorrect address, the customer is responsible for the incurred shipping charges, as well as any new charges needed to re-ship the order. If the customer does not wish to re-ship their order, a 20% restocking fee, as well as any already incurred shipping fees, will be deducted from the refund total.

Cancellation Policy

Once an order is placed, it is automatically sent to processing so we can ship your order as soon as possible. Unfortunately, this means that we are unable to cancel an order after it has been submitted. We encourage you to contact us if you have any questions or concerns prior to placing an order.

Unreceived, Incorrect & Damaged Orders

In the event that your order is not received beyond the tracking number's estimated arrival date, or has arrived with damaged, incorrect, or missing pieces, please notify customer service within 3 days of receipt. If unreceived, please notify customer service within 3 days of the projected arrival date.

If we do not receive notification within 3 days, we cannot guarantee that we will be able to offer you a replacement order. Please note that it is our policy to replace the missing or problem items in these situations.

Carrier Shipping Delays

Although we strive to make sure all orders arrive within or before their estimated delivery date, occasionally there are carrier delays beyond our control. Some carriers no longer guarantee their delivery times, which means we cannot guarantee that orders will arrive within the estimated timeline.

We do guarantee that we are doing everything we can to get all orders out the door as soon as possible to allow our carriers ample time to deliver within the estimated shipping timeline.

Unforeseen Circumstances

We cannot predict unforeseen circumstances such as weather delays, power outages, or other events often referred to as "acts of God." Although these delays may prevent your order from arriving on time, they are out of our reasonable control. In those cases, we will work with you and the shipping carrier to get your package as soon as possible, however our normal shipping and delivery guarantees don't apply.